Dr m'kergan's the best Dr in the practice, the practice nurses r very caring & gentle & friendly the reception staff r the best & go the extra mile 2 help
Awful service. Was previously registered, moved away then back and re-registered. Didn't have proof of address as I wanted to re-register immediately so I could get my repeat prescription, was told to ring the body who oversee all registrations, I did and they told me if I registered before a certain date I didn't need the address ID; relayed this to reception who gave me an assy look and told me I was wrong. Soon after phoned to make an appt for a repeat treatment with nurses, asked if I had ordered treatment, I said no, I have just registered and didn't have to at my last surgery. Arrived for appt and waited 40 MINUTES! in the treatment room because they hadn't got my medical history from previous surgery and refused to take my word for when I last had the treatment. I was then asked to leave and return when they'd asked for my history from the previous practice. I asked numerous times if I have to order the treatment at this surgery with no clear responses, called to make the appt again and told me I couldn't have one for 48 hours because I hadn't ordered the treatment. I requested my repeat prescription over the phone and it wasn't ordered. They are AWFUL and make things so difficult
I have professionally supported people with additional needs and disabilities to access services all of my working life. including medical practices.PORTRUSH MEDICAL CENTER IS THE ABSOLUTE WORST SERVICE I HAVE EVER ENCOUNTERED. a few reason why...A few years ago I asked to flag up/ report for consideration a practical issue regarding the waiting room that will be a hindrance to some. (discomfort/ pain/muscle spasm that continues long after sitting in the only chairs they have available) I was abruptly told "you can't" the staff then turned & walked away from me before I could say any more.Frequent mistakes,- prescriptions not sent to chemist as they offered to do. bad attitude when a phone call to try and track the script. The very helpful pharmacist sorts it out! -Questions for the GP, completely, grossly miscommunicated to the GP. despite my realising assumptions where being made (freq occurrence) and attempting to address these assumptions and correct the message.The subsequent phone call rendered a very strange response from the Gp. (the GP (who I have no complaint about) was answering a question nothing like the one I asked). The receptionist adopted a scolding tone of voice when reading the message...assuming (telling me) I was wasting the Gps time.... I was unable to resolve the situation on the phone ( I could not even establish that the wrong question had indeed been asked due to the opinionated approach of the reception team) and had to wait until I could go in person, to get the medical advice desperately needed. I was extremely ill, could not get out of bed and had new symptoms. (note I have been extremely ill for 3-4 years now) Note when I phone to ask the GP a question I am not asking for the opinion of the receptionists I only wish some of them knew that = extremely unprofessional, The practice manager has no interest in hearing what I have to say! Letters of concern remain ignored.After the first extremely bad situation I phoned in a complaint, sugar sweet voice answering me, oh why are you complaining, no-one ever complains (this deters further complaint). followed by complete neglect of the good ways in which complaints should be handled. ( I know this stuff professionally). nothing has changed, from the simple practical step of replacing a rickety table that must be used in certain situations which as a very ill person was extremely difficult for me to use. neither has the humiliating & subhuman way in which a good number of their staff respond when help is (politely) asked for.this stuff is not expensive to change its all about the attitude.reception staff are not the only staff who demonstrate unprofessional attitudes and communication when additional help is asked for, the nurses are 100% clinically professional but with the vast majority of them that is where the professionalism stops.In trying to talk re the attitudes I was told "the receptionists have to handle such a high volume of angry calls they are abrupt."what??????????? maybe they are getting angry calls because (with some exception as some of them are nice) they are abrupt and much much worse. This is this practices way- make excuses, change nothing and insist no one complains.......hang on no one complains but the receptionists get a high volume of angry calls.....something doesn't add up!I found this comment opportunity as I am no longer being treated in a demeaning way just because i need helpI am looking for a new GP practiceJust in case you wondering...I do not recommend this medical center!
Yet again, service provider who falls well sort of the mark. I will not go into detail, and that certainly is not an omission of truth, but rather my unwilliness to divulge person information on such a public forum. After nearly ten years at this practice, I have had enough of the incompetence. It is common and recurring, strangely not on the behalf of the GP's, but rather the celical and adminisrative staff. Their demeanour is a sure indication of their attitudes, and that is clear from the minute you walk in. Like I say I've had numerous issues over the years, not one single issue with any doctor, whom I personally feel are very good at their jobs. But I have been sorely let down by their administrative staff one to many times, time to move on to a practice that actually cares. Hard to tell if its a case of bad recruitment or a sistemic, institutional culture of uninspired individuals, internalising the eviroment they have joined. Either way I truly believe, a few customer service courses wouldn't go down a miss. I have no doubt that when they read this, they will just assume I'm a disgruntled punter, and while that is true, I'm also very observent and anylitical, and the issue I recently encountered, was exactly the same issue faced by a person literally before me. After a few days, on my return to the surgery, I became the girl in line in front of me, same issue, same incompetence. But I know they will believe I'm the one with the problem. It is better to reflect and make honest judgements on what can be done to improve, I doubt there is the will or capability to do that at this surgery.
Portrush Medical Centre is a UK Hospital based in Portrush, Northern Ireland. Portrush Medical Centre is located at Dunluce Ave, Portrush BT56 8DW, UK.
Please contact with Portrush Medical Centre using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Portrush Medical Centre opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.